Effective date: 4 December 2022
Last updated: 2 May 2025
Bouwshop Utrecht values your privacy and the protection of your personal data. In this policy, we explain what data we collect, why we do so, and how we handle it. We treat your data with care and use it solely for our services. Your data will never be sold to third parties.
This policy applies to the use of our website and all services we offer.
What data we collect
When you use our website or place an order, we may process the following data:
- Name, address and contact details
- Payment details
- Order details
- IP address and browser information
- Any information you provide to us yourself
This data is collected via our website, forms, and cookies.
What we use your data for
We use your personal data solely for:
- Processing and delivering your order
- Customer service and communication
- Improving our website and services
- Complying with legal obligations, such as administration
We only send marketing communications if you have explicitly given us permission to do so.
Sharing data with third parties
We work with reliable partners to enable our services. Your data will only be shared when necessary.
Web store and hosting
We use Shopify for our web store and Hostnet for hosting and email. These parties process data on our behalf and take appropriate security measures.
Payments
For payments, we use Mollie, Buckaroo, and Sisow. These parties process your payment data securely and solely for handling payments.
Shipping
For the delivery of orders, we share your data with carriers such as PostNL, DHL, and GLS.
Administration
For our accounting, we use E-boekhouden.nl. This party processes data confidentially and securely.
External sales channels
For orders placed through platforms such as Bol.com or Marktplaats, we receive the necessary data to process your order.
All external parties use your data solely on behalf of Bouwshop Utrecht.
Retention period
We do not retain your data longer than necessary. In general, we apply:
- A maximum of 2 years after your last order
- Longer if legally required, for example, for tax purposes
Cookies
Our website uses cookies to improve its functionality and gain insight into its use.
We use cookies for:
- Functional operation of the website
- Remembering preferences
- Analysis of website usage
You can adjust your cookie settings via your browser or our website.
Data security
We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Our website uses a secure SSL connection.
Your rights
You have the right to:
- View your data
- Have data adjusted
- Have your data deleted
- Object to the use of your data
- Transfer your data
You can contact us for this. We will respond within 30 days.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
We may amend this privacy and cookie policy. The most current version will always be available on our website. We will inform you of significant changes if necessary.
Contact details
Bouwshop Utrecht
Sint Laurensdreef 38
3565 AK Utrecht
Netherlands
Phone: 030 752 07 10
Email: info@bouwshoputrecht.nl
Privacy contact person: Anouar Zahr
